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Listed on Accenture’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Accenture seeks a consultant or manager to lead cloud contact center transformation projects using Genesys, designing and implementing modern customer service solutions including AI chatbots and digital roadmaps. This role suits experienced professionals ready to work with global clients on strategy-driven implementations in Mexico.
Our summary, not Accenture’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree
- Advanced English proficiency
- 5+ years experience in Genesys Cloud Contact Center design and delivery (for Consultant level) or 10+ years (for Manager level)
- Experience designing and implementing AI chatbots and virtual assistants
- Experience creating contact center of the future strategy and transformation roadmap
Nice to have
- MBA from a tier 1 institute
- Contact center capability assessment and benchmarking experience
- Experience with speech analytics tools and KPI analysis
- Contribution to customer service and operations assets or accelerators
- Project management experience with global teams