Genesys Cloud

Cigna

Full-time · Chicago, IL · $122,200 – $203,600

This role develops and supports conversational AI systems and IVR applications for a large healthcare organization's customer service channels. It suits experienced software engineers with expertise in voice technologies, microservices architecture, and Java development who want to work on enterprise-scale transformation initiatives.

Listed on Cigna’s careers site · Apply there ↗

American International Group

Sumida-ku

AIG is looking for a contact center operations specialist to design and optimize their call center through technology adoption, data analysis, and process improvements. This role suits someone with contact center planning experience who enjoys working across teams to implement AI and analytics solutions.

Listed on American International Group’s careers site · Apply there ↗

Accenture

This is a management consulting role focused on designing and implementing Google Contact Center AI solutions for enterprise clients. It suits experienced practitioners who want to lead transformation projects blending customer experience strategy, generative AI, and contact center technology.

Listed on Accenture’s careers site · Apply there ↗

Sprinklr

This role supports enterprise customers in adopting and optimizing Sprinklr's customer experience platform, focusing on understanding their needs, configuring solutions, and driving ongoing adoption and expansion. It suits experienced technology consultants with contact center and cloud platform expertise who enjoy deep client relationships and solving complex business challenges.

Listed on Sprinklr’s careers site · Apply there ↗

RingCentral

Full-time · Remote, USA · $88,000 – $165,000

RingCentral seeks a Senior Manager to lead a team of delivery engineers implementing contact center solutions for enterprise customers. This role combines hands-on team leadership with strategic responsibility for delivery quality, methodology, and cross-functional alignment as the Professional Services organization scales.

Listed on RingCentral’s careers site · Apply there ↗

Norwegian Cruise Line

Miami, FL

This senior product owner role focuses on designing and delivering complex contact center capabilities, particularly within CRM systems like Salesforce. The position suits experienced professionals who can bridge business and technical teams to drive product strategy and implementation across customer service platforms.

Listed on Norwegian Cruise Line’s careers site · Apply there ↗

Accenture

A senior technical leadership role guiding enterprise-scale AI system delivery for customer service platforms, spanning architecture, team leadership, and client advisory work. Suited to experienced production AI engineers who have shipped agentic systems to regulated environments and can mentor teams while advising C-suite stakeholders.

Listed on Accenture’s careers site · Apply there ↗

Sprinklr

This role involves managing client configurations and deployments on the Sprinklr customer experience platform, ensuring customers succeed with contact center and omnichannel features. It suits someone with cloud contact center experience who can balance technical platform expertise with hands-on consulting and client relationship management.

Listed on Sprinklr’s careers site · Apply there ↗

Accenture

Accenture seeks a consultant or manager to lead cloud contact center transformation projects using Genesys, designing and implementing modern customer service solutions including AI chatbots and digital roadmaps. This role suits experienced professionals ready to work with global clients on strategy-driven implementations in Mexico.

Listed on Accenture’s careers site · Apply there ↗