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Genesys Cloud

Customer Support and Service

Genesys Cloud is a cloud-based contact center platform (CCaaS) developed by Genesys that provides omnichannel customer engagement tools including voice, chat, email, and social messaging routing, workforce management, and analytics. It is used by contact center managers, IT administrators, and customer service teams to manage inbound and outbound customer interactions, staffing, and reporting from a unified interface. It also offers APIs and integrations for building custom bots and automations within customer service workflows.

Genesys Cloud in the job market

Last checked October 28, 2026

Open roles
10

on Career App

Employers
5

hiring for it

Median pay
—

not enough disclosed

Disclose pay
—

of these roles

Open roles requiring Genesys Cloud (10)

Director of Agent Product Management, Mid-Market Accounts

Assort Health

San Francisco, CA · $350,000 – $425,000 · Remote

Lead product and delivery for Assort Health's mid-market AI agent customers, scaling the team and owning launch processes, portfolio performance, and standardization decisions. This role suits experienced leaders from top-tier firms or fast-growing tech companies who thrive in high-velocity environments and want to shape how healthcare AI gets implemented at scale.

Listed on Assort Health’s careers site · Apply there ↗

Genesys

Principal, AI Software Engineer– Agentic & Industry Solutions

Genesys

Full-time · $205,200 – $360,800

Build production-grade AI applications and industry solutions on the Genesys Cloud platform, combining conversational and agentic AI capabilities with enterprise integrations. This hands-on principal role is ideal for someone with deep Genesys Cloud expertise who can translate complex business processes into scalable, reusable solutions deployable across multiple customers and industries.

Listed on Genesys’s careers site · Apply there ↗

Workforce Management Analyst

DXC Technology

Nashville, TN

This role forecasts workforce demand and resource needs for DXC's insurance services operations, using historical data and business drivers to create staffing plans. It suits analysts with contact center or workforce planning experience who can translate operational data into recommendations for leadership.

Listed on DXC Technology’s careers site · Apply there ↗

Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager

Accenture

This is a management consulting role focused on designing and implementing Google Contact Center AI solutions for enterprise clients. It suits experienced practitioners who want to lead transformation projects blending customer experience strategy, generative AI, and contact center technology.

Listed on Accenture’s careers site · Apply there ↗

Lead - Managed Services Consultant

Sprinklr

This role supports enterprise customers in adopting and optimizing Sprinklr's customer experience platform, focusing on understanding their needs, configuring solutions, and driving ongoing adoption and expansion. It suits experienced technology consultants with contact center and cloud platform expertise who enjoy deep client relationships and solving complex business challenges.

Listed on Sprinklr’s careers site · Apply there ↗

Director of Agent Product Management, Enterprise & Strategic Accounts

Assort Health

San Francisco, CA · $350,000 – $425,000 · Remote

Lead the enterprise product management and strategy teams for Assort's largest customers, owning complex multi-site AI agent rollouts across healthcare specialties and driving both launch success and long-term growth. This is a leadership role closer to running a business than traditional product management, requiring you to manage teams, handle C-suite customer relationships, and shape how enterprise deployments scale.

Listed on Assort Health’s careers site · Apply there ↗

Genesys

Principal AI Solutions Architect, Customer Success

Genesys

Full-time · $135,600 – $238,600

This role involves designing and architecting AI-powered virtual agent solutions for enterprise customers, leading technical delivery of custom bot applications across Genesys and third-party platforms. It suits experienced professionals who combine deep expertise in conversational AI, IVR systems, and cloud platforms with the ability to guide customers through complex implementations.

Listed on Genesys’s careers site · Apply there ↗

AI Delivery Tech Lead, Song Service

Accenture

A senior technical leadership role guiding enterprise-scale AI system delivery for customer service platforms, spanning architecture, team leadership, and client advisory work. Suited to experienced production AI engineers who have shipped agentic systems to regulated environments and can mentor teams while advising C-suite stakeholders.

Listed on Accenture’s careers site · Apply there ↗

Genesys

Sr. Principal Professional Services Consultant

Genesys

Full-time · $135,600 – $238,600

This senior-level role leads the design and delivery of enterprise-scale customer experience solutions using the Genesys platform, working across voice, digital, and AI channels for global organizations. It suits architects and technical leaders with deep cloud and telecommunications expertise who thrive managing complex stakeholder relationships and guiding cross-functional teams through multi-cloud transformations.

Listed on Genesys’s careers site · Apply there ↗

Cloud Contact Center (Genesys) Consultant/Manager - Mexico

Accenture

Accenture seeks a consultant or manager to lead cloud contact center transformation projects using Genesys, designing and implementing modern customer service solutions including AI chatbots and digital roadmaps. This role suits experienced professionals ready to work with global clients on strategy-driven implementations in Mexico.

Listed on Accenture’s careers site · Apply there ↗

Asked for alongside Genesys Cloud

Measured from the 10 open roles that name Genesys Cloud — not from a curated list.

Employers hiring for Genesys Cloud

5 in total, most open roles first.

Related skills

Curated neighbors in the taxonomy, whether or not employers ask for them together.

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