Principal Vendor Partner Manager
IntuitSan Diego, California, United States | Toronto, Ontario, Canada · Principal
CA$148,500 – CA$201,000
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This principal-level role leads strategic vendor and business process outsourcing partnerships for a customer success organization, managing performance KPIs, designing service delivery programs, and driving cross-functional transformation initiatives. It suits experienced operations and partnership leaders who excel at data-driven performance management, stakeholder influence, and scaling service delivery across complex partner ecosystems.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years in vendor partner management, customer experience, business operations, program management, or strategic partnerships
- Proven track record managing BPO/vendor partnerships with focus on performance management
- Fluency in contact center KPIs (CSAT, AHT, Issue Resolution) and WBR/MBR experience
- Experience with engagement model governance and change management coordination
- Strong analytical and storytelling skills to synthesize complex data for senior audiences
- Ability to drive large cross-functional initiatives and influence stakeholders autonomously
- Comfort operating with significant autonomy in ambiguous, fast-moving environments
- Bachelor's degree
Nice to have
- MBA or advanced degree