Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a senior operations leadership role managing customer support delivery for accountants across an internal team and a global network of outsourced partners. The position combines accountability for service quality and KPIs with responsibility for transforming the support function into a credentialed, expertise-driven operation.
Our summary, not Intuit’s wording. The full posting is on their site.
What they ask for
Required
- 15+ years in service delivery, contact center operations, or customer success in senior people leadership role
- Track record managing large distributed service organizations with quality, resolution, and productivity KPIs
- Deep experience managing outsourced delivery partners across multiple geographies
- Ability to lead both vendor-managed and internal employee teams
- Experience leading complex operational and workforce transformation at scale
- Strong command of operational analytics and translating data into interventions
- Cross-functional influence across Product, Finance, Workforce Management, Learning & Development, and Partner Management
- Proven history of hiring, developing, and leading high-performing leaders and teams
- Exceptional written and verbal communication with ability to tailor messaging to diverse audiences
Nice to have
- Prior experience in accounting, tax, bookkeeping, or financial services support
- Bachelor's degree or equivalent practical experience
- MBA or focus in Accounting/Finance/Operations