Skill

Information Technology Infrastructure Library

Certifications and Credentials

ITIL (Information Technology Infrastructure Library) is a widely adopted framework of best practices for IT service management, covering processes like incident management, change management, and service delivery. Organizations and IT professionals use ITIL certifications to standardize how IT services are planned, delivered, and improved. It is maintained by AXELOS and is a common credential for IT service managers.

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• IT Service Management
• Change Management
• Incident Management
• COBIT