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Skill

AWS Support Plans

Cloud Computing and DevOps

AWS Support Plans are tiered service offerings (Basic, Developer, Business, Enterprise On-Ramp, and Enterprise) that provide varying levels of technical support, response times, and access to resources like Trusted Advisor checks and a Technical Account Manager. Organizations choose a plan based on how critical their AWS workloads are and how quickly they need issues resolved, with Enterprise plans offering 15-minute response times for critical issues. IT and cloud operations teams use these plans to manage risk for production workloads.

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