Help Scout

Help Scout

Full-time · United States · $156,000 – $182,000 · Remote

Help Scout is looking for an experienced backend engineer to join their Search and Data Services team, building scalable infrastructure for search and data processing that handles thousands of transactions per second. This role suits someone who enjoys owning the full development lifecycle, from design through production monitoring, and thrives in a remote-first collaborative environment.

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Help Scout

United States · $109,000 · Remote

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Help Scout

United States · $198,000 – $218,000 · Remote

Listed on Help Scout’s careers site · Apply there ↗

Help Scout

United States · $198,000 – $218,000 · Remote

Listed on Help Scout’s careers site · Apply there ↗

Help Scout

Remote · $263,000 – $290,000

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Help Scout

Full-time · Remote · $236,000 – $284,000

This VP of Marketing role leads Help Scout's marketing function as they scale their AI-native positioning and move upmarket in the customer support space. The ideal candidate has experience leading marketing teams through significant repositioning at B2B SaaS companies and is ready to own full-funnel growth while building a team with strong craft and clear accountability to revenue outcomes.

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Help Scout

Full-time · United States · $172,000 – $248,000 · Remote

This role owns the growth strategy and execution for Help Scout's customer acquisition and expansion, from signup through trial conversion and in-product adoption of AI features. It suits an experienced B2B SaaS product leader who thrives on data-driven experimentation, can build scalable systems, and wants to influence growth across the entire organization.

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Help Scout

Full-time · United States · $131,000 – $175,000 · Remote

Build intelligence features end-to-end on Help Scout's platform that surfaces customer data to teams in context. You'll lead projects as a full-stack engineer with strong frontend skills, partnering closely with product and design to ship solutions that matter, all while staying grounded in customer needs and real-world impact.

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Help Scout

Full-time · United States · $187,000 – $214,000 · Remote

A full-stack product engineer who leads the creation of AI-powered customer service features from backend infrastructure through polished user interfaces, bringing particular strength in frontend craft while owning outcomes across the entire product lifecycle. This role suits engineers comfortable building real, production-grade LLM features end-to-end and who care deeply about verification, reliability, and customer signal.

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Help Scout

Full-time · United States · $162,000 – $182,000 · Remote

You'll build AI-powered customer service features end-to-end at Help Scout, combining strong frontend skills with full-stack capability to ship retrieval, agentic workflows, and polished interfaces that support agents. This role suits engineers who have shipped real LLM products, care deeply about quality and reliability, and want to own outcomes from problem definition through production metrics.

Listed on Help Scout’s careers site · Apply there ↗