What we do
Help Scout makes customer support software that helps teams manage customer conversations and support operations. The company is adding AI-powered features to help support teams work more efficiently.
Careers at Help Scout
Help Scout has 8 open roles listed here, 8 of them remote, each read from its own careers site. The newest was posted Oct 14, 2026.
Open positions
Sr. Customer Success Manager
Help Scout
United States · $139,000 – $160,000 · Remote
Listed on Help Scout’s careers site · Apply there ↗
VP of People
Help Scout
Full-time · United States · $227,000 – $250,000 · Remote
This VP of People role leads Help Scout's people function at a pivotal growth stage, overseeing recruiting, culture, organizational development, and strategic people initiatives as the company scales from 120+ employees. You'll shape how the remote-first organization attracts and retains talent while embedding AI into people practices and aligning them with the company's ambitious new strategic direction.
Listed on Help Scout’s careers site · Apply there ↗
Head of Product, Growth + Monetization
Help Scout
United States · $263,000 – $290,000 · Remote
Listed on Help Scout’s careers site · Apply there ↗
Account Executive, Mid Market
Help Scout
United States · $100,000 · Remote
Listed on Help Scout’s careers site · Apply there ↗
Director, Performance Marketing
Help Scout
United States · $198,000 – $218,000 · Remote
This role leads Help Scout's paid marketing strategy across channels like search and display, reporting to the VP of Marketing and driving signups and revenue growth. It suits someone with 7+ years of B2B SaaS performance marketing experience who can own strategy end-to-end, from channel evaluation to pipeline impact, while partnering across sales, product, and leadership.
Listed on Help Scout’s careers site · Apply there ↗
Director of Product Marketing
Help Scout
Full-time · United States · $198,000 – $218,000 · Remote
You'd set product marketing strategy and lead a small team at Help Scout, owning how the company positions its AI-powered customer service platform to prospects, customers, and the industry. This suits someone with deep B2B SaaS experience who can craft compelling narratives, manage people, and navigate the challenge of marketing AI credibly in a fast-moving market.
Listed on Help Scout’s careers site · Apply there ↗
Head of Product, Conversations
Help Scout
Full-time · Remote · $263,000 – $290,000
This role leads the product strategy and execution for Help Scout's Conversations group, which includes the Inbox workspace and Copilot AI assistant that support teams use daily. You'll own the vision, roadmap, monetization, and team growth for these core products while balancing hands-on product work with people management.
Listed on Help Scout’s careers site · Apply there ↗
Mid/Sr. Product Engineer, Intelligence
Help Scout
Full-time · United States · $131,000 – $175,000 · Remote
Help Scout seeks a full-stack product engineer with strong frontend skills to build intelligence features that surface actionable data to customers. The role suits engineers who own outcomes end-to-end, stay close to customers, and are genuinely fluent with AI coding tools as part of their daily craft.
Listed on Help Scout’s careers site · Apply there ↗
Roles Help Scout is hiring for
Skills Help Scout asks for
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