HS
$263,000 – $290,000
Listed on Help Scout’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the product strategy and execution for Help Scout's Conversations group, which includes the Inbox workspace and Copilot AI assistant that support teams use daily. You'll own the vision, roadmap, monetization, and team growth for these core products while balancing hands-on product work with people management.
Our summary, not Help Scout’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Owned a core product at scale that users spend significant time in
- Shipped AI-powered products and understand their success and failure patterns
- Experience collaborating across product ownership boundaries
- Think in terms of outcomes and metrics
- Care about craft and polish in daily-use software
- Strong monetization instincts for complex pricing models
- Managed product managers while staying hands-on
- Data self-sufficient with ability to run own analyses
- Technical fluency to discuss system architecture with engineers
- Experienced in B2B SaaS and support team workflows
Nice to have
- Fluent with AI tools for research, strategy, and prototyping
- Excellent writer who creates clear one-pagers and narratives
- Point of view on where AI tools are heading
- Experience making judgment calls when execution is cheap