HS
$131,000 – $175,000
Listed on Help Scout’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Help Scout seeks a full-stack product engineer with strong frontend skills to build intelligence features that surface actionable data to customers. The role suits engineers who own outcomes end-to-end, stay close to customers, and are genuinely fluent with AI coding tools as part of their daily craft.
Our summary, not Help Scout’s wording. The full posting is on their site.
Skills this role names
- Amazon Web Services (AWS)
- Apache Flink
- Apache Kafka
- ClickHouse
- Cursor AI
- Elasticsearch
- Java
- JavaScript
- Kotlin
- MySQL
- PHP
- PostgreSQL
- RabbitMQ
- React
- TypeScript
Log in to see which of these are already on your profile.
What they ask for
Required
- Strong JavaScript/TypeScript and React experience with real frontend craft
- Full-stack capability to ship end-to-end across the stack
- Customer-fluent approach to understanding problems
- High bar for AI quality with focus on evaluation and verification
- Fluency with AI coding tools like Cursor or Claude Code
- Ownership of production readiness including monitoring and logging
- Clear written and verbal communication in a fully remote environment
Nice to have
- Experience making LLM features production-grade including latency tuning and safety measures
- Design sensibility and comfort partnering with designers
- Background in customer support, productivity, or trust-critical tools