Skill
Customer Health Scoring
Data Science, Analytics and AI/ML
Customer health scoring is a method, common in SaaS and subscription businesses, of assigning a numerical or categorical score to each customer account based on usage patterns, engagement, support tickets, and satisfaction signals to predict renewal or churn risk. Customer success managers use these scores to prioritize outreach, flag at-risk accounts, and identify upsell opportunities. Scores are typically built into customer success platforms and updated automatically from product and CRM data.
Open roles requiring Customer Health Scoring (1)
Customer Operations Manager, Gainsight
AlphaSense
Remote - United States · $99,200 – $124,000
AlphaSense is looking for a hands-on Gainsight expert to build and maintain customer lifecycle playbooks, alerting rules, and workflows that connect marketing, RevOps, and customer success teams. This role requires deep platform expertise and a systems-thinking approach to scaling reliable automation across a growing customer base.
Listed on AlphaSense’s careers site · Apply there ↗
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