Skill
Customer Experience Management
Marketing and Social Media
Customer Experience Management (CEM) is the organizational discipline of strategically overseeing and optimizing all customer interactions to ensure they align with brand promises and business goals. CX directors and cross-functional teams use dedicated software platforms to collect feedback, monitor journeys, and coordinate improvements across departments like marketing, sales, and support. It differs from simply measuring CX in that it involves active governance and accountability for experience outcomes.
Open roles requiring Customer Experience Management (1)
Large Enterprise Account Executive
Sprinklr
A Large Enterprise Account Executive role selling unified customer experience management platforms to major retail and utilities organizations across ANZ. This position suits experienced enterprise SaaS sellers who can navigate complex deals with C-suite stakeholders and translate business challenges into strategic solutions.
Listed on Sprinklr’s careers site · Apply there ↗
Roles that use Customer Experience Management
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.