Skill
Customer Retention
Marketing and Social Media
Customer retention refers to a company's ability to keep existing customers engaged and purchasing over time, rather than losing them to competitors or attrition. Customer success and marketing teams track retention rate and churn rate as key performance indicators, and use tactics like loyalty programs, proactive support, and personalized offers to encourage continued patronage. Because acquiring new customers is typically more costly than keeping existing ones, retention is a major driver of long-term profitability.
Open roles requiring Customer Retention (2)
Elite Retention Expert
Intuit
CA Remote Loc, CA, USA | United States | Remote | USA · $31 – $36 / hour
This role supports customers at risk of leaving, using technical knowledge and emotional intelligence to resolve problems and rebuild relationships. It suits people with strong service instincts who excel at turning frustration into confidence through empathy and consultative problem-solving.
Listed on Intuit’s careers site · Apply there ↗
School of Product Management - Accelerator Mentor
Udacity
Contract · Remote
Mentor industry professionals guiding students through Udacity's product management Nanodegree via weekly virtual sessions, forum support, and community activities. This role suits experienced product managers seeking flexible, part-time work that leverages their expertise while building a professional network.
Listed on Udacity’s careers site · Apply there ↗
Roles that use Customer Retention
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.