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Director of Customer Success

A Director of Customer Success leads a team responsible for ensuring existing customers achieve their desired outcomes with a company's product or service, typically in the B2B or SaaS context. The role combines team management, strategic account oversight, and cross-functional collaboration to drive customer retention, expansion, and satisfaction while managing operational metrics and organizational culture. This position suits experienced leaders with strong coaching abilities, comfort with data-driven decision-making, and the capacity to balance customer needs against business goals across geographically distributed or complex account portfolios.

Open Director of Customer Success roles (1)

Director Customer Success

Sprinklr

This director-level role leads customer success teams managing large enterprise accounts at a SaaS platform company, focusing on team development, customer retention, and cross-functional collaboration to drive strategic outcomes. The position suits experienced SaaS leaders who excel at coaching teams, managing complex customer relationships, and balancing growth with operational discipline.

Listed on Sprinklr’s careers site · Apply there ↗

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