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Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This director-level role leads customer success teams managing large enterprise accounts at a SaaS platform company, focusing on team development, customer retention, and cross-functional collaboration to drive strategic outcomes. The position suits experienced SaaS leaders who excel at coaching teams, managing complex customer relationships, and balancing growth with operational discipline.
Our summary, not Sprinklr’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years in B2B SaaS customer success, account management, or strategic consulting
- Fluent German language proficiency
- Leadership experience managing customer-facing teams across multiple regions
- Track record of accurate forecasting in SaaS environments
- Experience with executive-level customer relationship building
- Current and unrestricted work authorization in role's location
Nice to have
- Demonstrated passion for social technology platforms and ecosystem
- Experience with customer success software beyond CRM
- Master's degree from top-tier university
- Strong peer recommendations
- Willingness to travel 25-30% on average