Skill

Net Promoter Score (NPS)

Marketing and Social Media

Net Promoter Score (NPS) is a customer loyalty metric derived from asking customers how likely they are to recommend a company's product or service on a 0-10 scale, then categorizing them as promoters, passives, or detractors. Businesses use it as a simple, standardized benchmark to gauge customer satisfaction and predict growth potential. It's widely used by marketing, customer success, and product teams to track sentiment trends over time.

Open roles requiring Net Promoter Score (NPS) (1)

Xfinity Retail Store Manager

Comcast

Full-time · Sebring, FL

Lead a Comcast retail store by managing operations, staff, and customer experience while driving sales and financial performance. This role suits experienced retail or service managers who excel at team leadership, operational efficiency, and creating positive customer interactions.

Listed on Comcast’s careers site · Apply there ↗

Roles that use Net Promoter Score (NPS)

• Retail Store Manager1

• Customer Satisfaction (CSAT) Analysis
• Survey Design
• Qualtrics
• Customer Retention
• Customer Experience (CX)
• User Feedback