$243,000 – $328,500
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the transformation of customer service experiences for financial and payroll products, bridging product teams with support operations to drive customer satisfaction and retention. It suits an experienced leader who thrives in cross-functional environments and has built strategies that connect customers with the right expertise while optimizing resolution at scale.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years in a leadership role driving business results through customer experience
- Proven experience in service experience strategy or customer experience design
- Ability to design and implement service experience strategies that improve retention and revenue
- Cross-functional leadership skills
- Customer service and support expertise
- Analytical skills and data-driven decision making
Nice to have
- MBA or advanced degree
- Experience with payments, bill pay or financial management products
- Familiarity with SaaS organizations