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Customer Service Agent

Customer Service Agents handle inquiries and issues from customers across phone, email, chat, and other channels, diagnosing problems and resolving them or escalating to appropriate teams. The role typically involves using ticketing systems and knowledge bases to track interactions, manage multiple customer conversations simultaneously, and maintain detailed records of issues and resolutions. The work suits detail-oriented people with strong communication skills and patience for repetitive problem-solving, though specific technical knowledge requirements vary widely depending on the product or service supported.

Open Customer Service Agent roles (1)

The New York Times Company

Senior Customer Service Agent, NYT Wirecutter (Temporary)

The New York Times Company

Contract · New York, NY · $25 – $30 / hour

Join Wirecutter's e-commerce team as a temporary customer service agent during the busy holiday season, handling customer inquiries via email and chat for the Wirecutter Store. This role suits experienced customer service professionals who excel at rapid, empathetic problem-solving and are comfortable managing high-volume retail operations using modern support platforms.

Listed on The New York Times Company’s careers site · Apply there ↗

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