$135,600 – $238,600
Listed on Genesys’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role involves designing and architecting AI-powered virtual agent solutions for enterprise customers, leading technical delivery of custom bot applications across Genesys and third-party platforms. It suits experienced professionals who combine deep expertise in conversational AI, IVR systems, and cloud platforms with the ability to guide customers through complex implementations.
Our summary, not Genesys’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years with commercial digital CCaaS applications, routing, and bots
- 6+ years developing digital or voice bots on Google Dialogflow or Amazon Lex with webhook/fulfillment experience
- BS/MS/BA in Computer Science, Engineering, or related field
- Ability to work US hours
- Demonstrated experience with generative and agentic AI tools
- Customer-facing technical consulting experience
- Understanding of IVR architecture including web components, telephony, ASR, and diagnostics
- Strong analytical and problem-solving skills
- Fluent English verbal and written communication
- Ability to travel
Nice to have
- Genesys GCP or AWS certification
- Experience designing agentic AI bots with autonomous decision-making and tool integration
- Bot and intent tuning experience
- Multilingual capabilities
- Practical experience with all Genesys development tools