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Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager
AccentureSenior Manager
Listed on Accenture’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a management consulting role focused on designing and implementing Google Contact Center AI solutions for enterprise clients. It suits experienced practitioners who want to lead transformation projects blending customer experience strategy, generative AI, and contact center technology.
Our summary, not Accenture’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 9+ years experience with Google CCAI solutions
- Project experience designing and implementing customer experience solutions
- Understanding of CCAI framework and integration
- Ability to work with business stakeholders across geographies
- Management of complex, high-paced projects
- Thorough understanding of end-to-end Google contact center transformation
- Strong storytelling and solution design ability
- Ability to work with ambiguity
- Excellent written and verbal communication
- Experience presenting to board and C-level executives
- Strong project management and facilitation skills
- Problem-solving and conflict management
- Work effectively in remote, global team environments
Nice to have
- MBA from a tier 1 institute
- Experience with other conversational AI platforms (Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros)
- Experience with CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr)
- Experience building Gen AI-based use cases across industries and markets