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Listed on Signify’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a global IT service desk team at a major lighting and IoT company, overseeing incident management, process improvement, and user support operations across multiple regions. This role suits experienced IT support leaders with strong technical foundations and a passion for building user-focused teams.
Our summary, not Signify’s wording. The full posting is on their site.
Skills this role names
- Active Directory
- Change Management
- Endpoint Management
- Incident Management
- ITIL
- Microsoft 365
- Microsoft Windows
- Networking
- Problem Management
- ServiceNow
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What they ask for
Required
- Extensive IT service desk or IT support leadership experience
- Experience managing service desk operations in a global or complex organization
- Knowledge of Microsoft 365, Windows, Active Directory/Entra ID, endpoint management, and networking fundamentals
- Hands-on experience with ServiceNow or similar ITSM platforms
- Understanding of ITIL practices including incident, request, problem, and change management
- Experience with SLAs, KPIs, dashboards, and service desk performance reporting
- Leadership skills to coach, motivate, and develop teams
- Excellent communication and stakeholder management skills
- Analytical and problem-solving capabilities
- Customer-focused mindset with commitment to end-user experience
- Documentation and process improvement skills
- Bachelor's degree or higher in IT, Computer Science, Engineering, or related field
Nice to have
- ITIL Foundation or ITIL Managing Professional certification
- Microsoft certifications
- User Experience certifications