Pylon

Pylon

Full-time · San Francisco, CA · $170,000 – $240,000

Pylon is hiring a Product Designer to collaborate with cofounders and engineers on their AI-powered B2B support platform, shipping high-fidelity designs and validating them with data. This role suits someone who works quickly, thinks across user flows, and enjoys shaping product direction alongside a small team of founders and designers.

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Pylon

San Francisco, CA · $250,000 – $300,000

Lead and scale a 15+ person customer success organization at an AI-native SaaS platform with strong fundamentals (159% NRR, expansion goals). You'll own revenue metrics, drive adoption of agentic support across 1,600+ customers, develop managers, and build your public presence as a thought leader in how AI transforms customer success.

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Pylon

Internship · San Francisco, CA

Pylon is seeking a software engineering intern to build AI-powered features for their B2B customer support platform, working alongside senior engineers from top companies and shipping real product quickly. This role suits someone graduating in 2026-2028 who wants hands-on full-stack experience in a fast-paced startup environment.

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Pylon

Full-time · San Francisco, CA · $180,000 – $280,000

Pylon is hiring a full-stack software engineer to build features that help customer support and success teams use AI more effectively, with a focus on LLM observability, prompt execution, and search infrastructure. This role suits engineers with 3+ years of product experience who thrive in early-stage startup environments, move fast, and want hands-on ownership of projects from conception through delivery.

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Pylon

Full-time · San Francisco, CA · $150,000 – $180,000

Pylon is hiring new graduates to build features for their AI-powered customer support platform, working full-stack on products that help support and customer success teams operate more efficiently. This role suits recent computer science graduates who want to ship fast in a collaborative startup environment with strong technical mentorship.

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Pylon

Full-time · San Francisco, CA · $180,000 – $280,000

Pylon is hiring a software engineer to own application and infrastructure security across their AI-powered customer support platform. This role suits someone with production security experience who enjoys hands-on engineering work, from threat modeling and code review to building developer tools and incident response.

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Pylon

Full-time · San Francisco, CA · $180,000 – $280,000

Pylon seeks an infrastructure engineer to design and operate their cloud systems end-to-end, focusing on observability, scaling, and developer velocity for an AI-native support platform. This suits someone with backend infrastructure experience who enjoys solving reliability and performance problems at a fast-growing startup.

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Pylon

Full-time · San Francisco, CA · $180,000 – $280,000

Pylon seeks a full-stack software engineer to build AI-powered features for their B2B customer support platform, working end-to-end with autonomy and shipping quickly. This role suits experienced engineers who thrive in startup environments, have strong product instincts, and want to leverage AI to solve real customer problems.

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Pylon

Full-time · San Francisco, CA · $220,000 – $280,000

Lead Pylon's global support organization across North America and Europe, building and scaling a technical B2B support team that embraces AI-native workflows. This role combines strategic leadership—defining how AI transforms support operations—with hands-on involvement in customer issues and product feedback loops, suited for someone who has scaled technical support teams at infrastructure or developer-tools companies and wants to shape the future of AI-assisted customer support.

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Pylon

San Francisco, CA

Pylon is seeking its first dedicated leader to build and scale a Solutions function that manages the entire customer technical journey from pre-sales through implementation and success. This is a hands-on role for someone who thrives building systems and teams from the ground up while still personally leading complex customer engagements.

Listed on Pylon’s careers site · Apply there ↗