Occupation
Product Support Engineer
Product Support Engineers provide technical support to customers while gathering feedback to inform product improvements, using their technical knowledge to troubleshoot issues, answer questions, and document solutions. The role bridges customer needs and product development, requiring both strong communication skills to explain technical concepts clearly and engineering expertise to understand product architecture and identify bugs or design gaps. The position suits technically minded individuals who enjoy direct customer interaction and want to influence how products evolve based on real-world usage.
Open Product Support Engineer roles (3)
Product Support Engineer
Varian Medical Systems
TXG G2
Listed on Varian Medical Systems’s careers site · Apply there ↗
Product Support Engineer
Samsung Semiconductor
Full-time · Plano, TX
This role manages quality testing and field support for Samsung home appliances from development through customer service, coordinating across internal teams and international factories to ensure products meet standards. It suits engineers with home appliance or consumer electronics experience who can handle both laboratory evaluations and on-site troubleshooting.
Listed on Samsung Semiconductor’s careers site · Apply there ↗
Product Support Engineer
Pylon
Full-time · San Francisco, CA · $100,000 – $150,000
Join Pylon's support team to be the first hire in their support function, working directly with the product while providing customer support and shaping how an AI-native support platform handles its own customer interactions. This role combines hands-on support delivery with product feedback and process development, ideal for someone who wants to influence a product roadmap while helping establish best practices for a rapidly growing company.
Listed on Pylon’s careers site · Apply there ↗
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