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$180,000 – $280,000
Listed on Pylon’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead Pylon's global support organization across US and EMEA, building systems and manager layers to scale customer experience as AI transforms support. This role suits experienced B2B support leaders comfortable moving between strategic decisions and hands-on ticket review, with a passion for how AI reshapes support workflows.
Our summary, not Pylon’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Led and scaled a technical B2B support organization
- Managed managers, not just individual contributors
- Built support systems and teams from scratch
- Technically fluent in APIs, integrations, and engineering concepts
- Formed an opinionated view on how AI changes support
Nice to have
- Experience launching a new support location or regional team
- Experience building structured dogfooding and product-feedback systems
- Experience in a fast-changing, founder-led environment