Skill
Freshdesk
Customer Support and Service
Freshdesk is a cloud-based customer support and helpdesk platform made by Freshworks, used by support teams to manage customer inquiries via email, chat, phone, and social media through a shared ticketing system. It includes features like automation rules, SLA management, a knowledge base, and reporting dashboards. Customer service representatives and support managers use it to track and resolve tickets efficiently across multiple channels.
Open roles requiring Freshdesk (1)
Internal Systems Engineer (Applied AI)
impact.com
Full-time · New York, NY · $140,000 – $160,000 · Remote
This role builds AI-powered tools and platforms that help impact.com's customer operations teams work more efficiently, from integrating LLMs into support workflows to creating self-serve infrastructure for non-engineers to build their own agents. It's for someone who combines hands-on engineering rigor with a passion for applied AI and can translate business needs into production systems.
Listed on impact.com’s careers site · Apply there ↗
Roles that use Freshdesk
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