Skill
Freshdesk
Customer Support and Service
Freshdesk is a cloud-based customer support and helpdesk platform made by Freshworks, used by support teams to manage customer inquiries via email, chat, phone, and social media through a shared ticketing system. It includes features like automation rules, SLA management, a knowledge base, and reporting dashboards. Customer service representatives and support managers use it to track and resolve tickets efficiently across multiple channels.
Open roles requiring Freshdesk (1)
Customer Solutions Manager
impact.com
Full-time · Columbus · $90,000 – $110,000
Lead and scale a customer support team at a commerce partnership marketing platform, managing day-to-day operations, mentoring support specialists, and integrating AI tools into workflows. This role suits experienced support managers comfortable with data-driven decision-making, cross-functional collaboration, and driving operational excellence in a hybrid environment.
Listed on impact.com’s careers site · Apply there ↗
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