I
$90,000 – $110,000
Listed on impact.com’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead and scale a customer support team at a commerce partnership marketing platform, managing day-to-day operations, mentoring support specialists, and integrating AI tools into workflows. This role suits experienced support managers comfortable with data-driven decision-making, cross-functional collaboration, and driving operational excellence in a hybrid environment.
Our summary, not impact.com’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Proven track record managing support teams
- BPO operations or high-volume customer support background
- CRM and QA tool expertise
- Ability to execute formal performance management
- Operational and data literacy
- Direct and professional communication skills
Nice to have
- Fast-paced SaaS company experience
- MarTech, affiliate, creator, or partnership marketing familiarity
- Affiliate & Partnerships Industry Fundamentals Certification
- AI and automation fluency