Skill
Customer Success Management (CSM)
Customer Support and Service
Customer Success Management (CSM) is a proactive business function focused on ensuring customers achieve their desired outcomes with a product or service, thereby driving retention, renewals, and expansion revenue. It is especially prominent in B2B SaaS companies, where Customer Success Managers build relationships with client accounts, monitor usage and health metrics, and guide onboarding and adoption. The abbreviation CSM also refers to the individual practitioners who hold this role.
Open roles requiring Customer Success Management (CSM) (1)
Manager Sales Professional - ServiceNow
DXC Technology
Full-time · Dallas, TX
This role is a sales manager focused on driving ServiceNow platform adoption at enterprise clients for DXC Technology, involving opportunity qualification, pipeline building, and cross-functional collaboration to close services engagements. It suits experienced enterprise sales professionals with ServiceNow domain knowledge who can navigate complex multi-stakeholder deals and translate technical solutions into business outcomes.
Listed on DXC Technology’s careers site · Apply there ↗
Roles that use Customer Success Management (CSM)
Related skills
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