Occupation
Front Desk Supervisor
A Front Desk Supervisor manages the daily operations of a hotel's front desk team, ensuring high-quality guest service from check-in through checkout. Using hotel property management systems like Opera, they handle scheduling, resolve guest complaints and conflicts, and coach staff on upselling room upgrades and amenities. This role is a key first-line management position in hospitality, often a stepping stone to front office manager.
Career ladder
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