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IT Customer Solutions Supervisor (Technology Service Desk)
U.S. House of RepresentativesWashington, DC · full time · Management
$122,345 – $132,143
Via USAJOBS, the federal government’s official jobs site, retrieved November 3, 2026. You apply through the official announcement on USAJOBS.
What this role is
This role supervises a 24/7 technology service desk supporting the U.S. House of Representatives, overseeing team operations, performance metrics, and incident escalation. It suits someone with IT customer support background who enjoys managing people and can work flexible shifts in a high-volume environment.
Our summary, not U.S. House of Representatives’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree or equivalent education and work experience
- Minimum 5 years progressive IT customer support or service desk experience
- Minimum 2 years direct supervisory experience managing onsite and remote staff
- Knowledge of IT service desk operations, incident management, and customer support best practices
- Experience managing performance, scheduling, and service delivery in fast-paced technical support
- Leadership and communication skills
- Ability to support 24/7/365 operation including on-call rotation and flexible shifts
- Satisfactory completion of criminal history records check and pre-employment drug test
Nice to have
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related technical field