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$133,700 – $159,650
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role shapes how customers adopt Fin's AI agent before they buy, working with executives and sales teams to design deployment strategies that ensure fast launches and real value. You'll combine customer discovery, solutions design, and stakeholder management to turn complex requirements into clear roadmaps and scope documents.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3–5 years in consulting, pre-sales, solutions engineering, or customer success
- Ability to engage both technical and executive stakeholders
- Proven ability to create customer-ready SOWs that lead to successful delivery
- Strong commercial acumen and sales partnership skills
- Stakeholder management, negotiation, and communication skills
- Understanding of SaaS, AI automation, integrations, and change management
- Hands-on experience trying and understanding AI tools and workflows
Nice to have
- Familiarity with AI customer service platforms
- Experience willingness to challenge customers and internal teams on requirements
- Experience with Salesforce or similar enterprise systems