$88,000 – $165,000
Listed on RingCentral’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
RingCentral seeks a Senior Manager to lead a team of delivery engineers implementing contact center solutions for enterprise customers. This role combines hands-on team leadership with strategic responsibility for delivery quality, methodology, and cross-functional alignment as the Professional Services organization scales.
Our summary, not RingCentral’s wording. The full posting is on their site.
Skills this role names
- Cisco
- Customer Experience (CX)
- Customer Journey Mapping
- Five9
- Genesys Cloud
- ITIL
- NICE inContact
- Project Management
- Six Sigma
- Talkdesk
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What they ask for
Required
- 5+ years leading customer-facing technical teams in Professional Services, Implementation, or Solutions Engineering
- 7+ years total experience in Professional Services, technical implementation, or customer-facing delivery roles with direct project delivery
- Demonstrated experience delivering enterprise-scale implementations with hundreds of sites and/or thousands of users
- Experience owning delivery methodology, standardized reporting, or process improvement in Professional Services
- Bachelor's degree or equivalent professional experience
- Strong written and verbal English communication skills and ability to present to executive stakeholders
Nice to have
- Enterprise contact center or CCaaS industry experience with platforms like NICE inContact, Genesys, Cisco, Avaya, Five9, 8x8, or Talkdesk
- PMP, Agile/Scrum, Six Sigma, or ITIL certification
- Experience developing new Professional Services offerings, SOW templates, or delivery playbooks
- Familiarity with Customer Experience (CX) and Customer Journey Mapping frameworks
- Experience with AI-powered contact center capabilities and guiding delivery teams through AI-enabled implementations
- Experience managing managers or senior engineers