HS
$109,000
Listed on Help Scout’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role involves managing a large portfolio of customer accounts at a support software company, balancing renewals, upsells, and customer success while working closely with internal teams. It suits experienced SaaS account managers who thrive in high-volume environments and enjoy owning the complete commercial lifecycle from onboarding through expansion.
Our summary, not Help Scout’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years quota-carrying SaaS account management experience
- Ability to manage 130–150 accounts end-to-end
- Strong commercial judgment and pricing negotiation skills
- Full ownership of renewal and expansion processes
- Proactive cross-functional collaboration
- Revenue forecasting and pipeline management
- Technical aptitude for learning new software platforms
Nice to have
- Enthusiasm for leveraging AI tools to improve workflows
- Consultative, value-based sales approach
- Experience in growing teams