Skill

De-escalation Techniques

Soft Skills and Communication

De-escalation techniques are specific strategies—such as active listening, maintaining a calm tone of voice, using non-threatening body language, and validating the other person's feelings—used to defuse anger or conflict in tense interactions. They are taught to professionals in customer service, healthcare, security, education, and crisis intervention roles. Mastery of these techniques helps prevent situations from escalating into verbal or physical confrontation.

Open roles requiring De-escalation Techniques (1)

Crisis & Referral Specialist- NEVADA

Elevance Health

Full-time · Las Vegas, NV · $23 – $36 / hour

This is a remote customer service role at a healthcare company where you handle inbound crisis calls, assess caller safety, and connect people to resources using established protocols. It suits people with crisis intervention experience or behavioral health background who can work flexible shifts including nights and weekends.

Listed on Elevance Health’s careers site · Apply there ↗

• Active Listening
• Conflict Resolution
• Crisis Intervention
• De-escalation
• Empathy
• Customer Complaint Resolution
• Verbal Aikido
• Nonverbal Communication
• Trauma-Informed Care