Skill
De-escalation
Soft Skills and Communication
De-escalation is the practice of using verbal and behavioral techniques to calm a tense, hostile, or potentially violent situation before it worsens. It's a critical skill for professionals in customer service, healthcare, law enforcement, security, and social work who regularly encounter agitated or distressed individuals. Effective de-escalation relies on active listening, empathy, controlled body language, and maintaining a calm tone to reduce conflict.
Open roles requiring De-escalation (0)
None of the roles we’ve read name this skill yet. Browse all open roles.
Related skills
Curated neighbors in the taxonomy, whether or not employers ask for them together.