Skill
De-escalation
Soft Skills and Communication
De-escalation is the practice of using verbal and behavioral techniques to calm a tense, hostile, or potentially violent situation before it worsens. It's a critical skill for professionals in customer service, healthcare, law enforcement, security, and social work who regularly encounter agitated or distressed individuals. Effective de-escalation relies on active listening, empathy, controlled body language, and maintaining a calm tone to reduce conflict.
De-escalation in the job market
Last checked October 28, 2026
- Open roles
- 4
- Employers
- 2
- Median pay
- —
- Disclose pay
- —
on Career App
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Open roles requiring De-escalation (4)
Law Enforcement Specialist (IPPM)
Veterans Health Administration
Full-time · Marion, IL · $74,678 – $97,087
This role combines infrastructure protection program management with traditional law enforcement and crisis intervention duties at a Veterans Affairs police service. It suits experienced federal law enforcement professionals ready to advance to a supervisory position overseeing physical security across multiple medical centers while maintaining direct policing responsibilities.
Via USAJOBS · Apply there ↗
Psychiatric Crisis Specialist I and II
Cleveland Clinic
Full-time · Mercy Hospital
This role involves conducting psychiatric assessments, crisis interventions, and care coordination for behavioral health patients in hospital emergency departments and inpatient settings. It suits clinically trained professionals with a mental health license or nursing background who want to work nights in a fast-paced acute care environment.
Listed on Cleveland Clinic’s careers site · Apply there ↗
Case Manager/Care Coordinator- Registered Nurse
Veterans Health Administration
Full-time · White River Junction, VT · $79,295 – $138,124
This is a mental health nursing position in a VA hospital system managing complex veteran caseloads with a focus on psychiatric care coordination, recovery-oriented practice, and interdisciplinary treatment. The role suits registered nurses with mental health experience who thrive in team-based outpatient settings and want stable, benefits-rich federal employment.
Via USAJOBS · Apply there ↗
Psychiatric Crisis Specialist II
Cleveland Clinic
Indian River Hospital
A behavioral health professional assesses psychiatric patients in emergency and hospital settings, providing crisis intervention, safety planning, and care coordination. This role suits clinicians with a master's degree and licensure who want to make immediate impact during patients' most vulnerable moments.
Listed on Cleveland Clinic’s careers site · Apply there ↗
Roles that use De-escalation
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