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Occupation

Support Engineer

Support Engineers provide technical troubleshooting and issue resolution for customers using cloud platforms, SaaS applications, or databases, serving as the primary point of contact for complex technical problems. They diagnose and resolve customer issues using cloud CLIs, APIs, scripting, and platform-specific tools, often collaborating with engineering teams to escalate problems, capture product feedback, and drive improvements. The role typically requires 2-5 years of technical support or operations experience, suits problem-solvers comfortable with cloud environments and infrastructure concepts, and offers a path toward site reliability engineering or senior technical support positions.

Duties & responsibilities

  • Diagnose problems by analyzing error logs, request traces, and system behavior using command-line tools and debugging utilities
  • Manage customer incidents under service-level agreements, communicating status and solutions clearly during time-sensitive situations
  • Collaborate with internal engineering teams to escalate unresolved issues and capture product feedback for improvements
  • Write and maintain documentation, scripts, or queries to resolve recurring customer problems or optimize system performance
  • Investigate integration issues involving APIs, authentication protocols, and third-party system connections
  • Support customers across multiple technical domains such as cloud infrastructure, databases, or AI-driven platforms

What Support Engineer roles involve, from employers’ own postings.

How much does a Support Engineer make?

Too few Support Engineer postings state pay to publish a median yet: 5 of 7 open roles do, and we wait for 25.

Who is hiring for Support Engineer roles?

7 open Support Engineer roles from 6 employers; the most at Replit, Crusoe and ExtraHop Networks.

From employers’ own postings, as of.

Support Engineer in the job market

Last checked October 28, 2026

Open roles
7

on Career App right now

Employers
6

hiring for it

Median pay
—

not enough disclosed

Disclose pay
—

of these roles

Open Support Engineer roles (7)

ExtraHop Networks

Support Engineer I - Raleigh, NC

ExtraHop Networks

Full-time · Raleigh, NC · $28 – $32 / hour

A customer-facing technical support role for a network security platform, requiring deep networking knowledge and two years of support experience. This position suits someone ready to grow their support engineering career while developing expertise in infrastructure and security domains.

Listed on ExtraHop Networks’s careers site · Apply there ↗

Premium Support Engineer (NYC, Weekend Shift)

Replit

Full-time · New York, NY · $185,000 – $210,000 · Remote

This role supports Replit's most valuable customers by troubleshooting complex technical issues and managing incidents under tight service-level agreements. It suits experienced support engineers who thrive in fast-paced environments and can combine deep debugging skills with clear communication during customer crises.

Listed on Replit’s careers site · Apply there ↗

Senior Cloud Support Engineer - Weekend Shift

Crusoe

Full-time · New York, NY · $135,000 – $165,000

Crusoe Cloud is seeking a senior-level support engineer to handle technical issues for customers using their GPU compute platform, with responsibilities spanning incident management, troubleshooting, and collaboration with internal teams. The role requires deep cloud infrastructure knowledge and thrives on solving complex problems for high-performance computing workloads, operating on a weekend-inclusive schedule.

Listed on Crusoe’s careers site · Apply there ↗

Support Engineer

Menlo Ventures Portfolio

Full-time · New York, NY · $210,000 – $250,000

Anthropic is seeking a Support Engineer to be the primary technical contact for enterprise customers using Claude, investigating and resolving their complex integration and technical issues while collaborating with internal teams. The role suits someone with 5+ years of enterprise technical support experience who excels at building customer relationships, troubleshooting sophisticated systems, and capturing product feedback that drives improvements.

Listed on Menlo Ventures Portfolio’s careers site · Apply there ↗

Apply for Support Engineer at Palantir on their sitePalantir

Support Engineer

Palantir

New York, NY

Listed on Palantir’s careers site · Apply there ↗

Database Support Engineer (AMER)

Supabase

Full-time · Remote, AMER

This is a senior technical support role for a PostgreSQL-based backend platform, supporting developers who use Supabase's integrated services. The position suits someone with deep database expertise and years of backend troubleshooting experience who enjoys mentoring and can thrive in async, high-volume support environments.

Listed on Supabase’s careers site · Apply there ↗

Premium Support Engineer (Foster City, Weekend Shift)

Replit

Full-time · Foster City, CA · $185,000 – $210,000 · Remote

This role supports Replit's highest-value customers with rapid technical troubleshooting and incident management across the platform. It suits experienced support engineers who thrive under SLA pressure, communicate clearly with enterprise teams, and want to influence how AI-driven developer tools are supported.

Listed on Replit’s careers site · Apply there ↗

Skills Support Engineer postings ask for

Measured from the 7 open roles, not from a curated list.

Employers hiring Support Engineers

6 in total, most open roles first.

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