R
$75,000 – $90,000
Listed on Runway’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Runway is hiring a Tier 2 support specialist to handle high-volume customer tickets for their AI-powered creative platform while identifying patterns and driving product improvements. The role suits someone who thrives under pressure, thinks analytically about user problems, and combines technical curiosity with a genuine interest in creative tools or AI.
Our summary, not Runway’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 1-3 years in customer support, operations, or technical role
- Strong written communication skills
- Comfortable managing work autonomously in a fast-moving environment
- Data-driven mindset and pattern recognition ability
- Ability to handle high ticket volume without quality degradation
- Learn-by-failing mentality and experimental approach to unfamiliar problems
- Expertise or interest in creative space, AI, or both
Nice to have
- Natural curiosity about how products work and why users get confused
- Proactive contribution to process improvements and automation
- Experience building documentation, guides, or short-form video content