$74,000 – $92,000
Listed on Instructure’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role oversees renewal and expansion of higher education customer accounts at a learning platform company, managing complex multi-product contracts and negotiating with institutions. It suits experienced account managers or customer success professionals who thrive on strategic relationship-building and want to move into a more senior renewal-focused position.
Our summary, not Instructure’s wording. The full posting is on their site.
What they ask for
Required
- Minimum 3 years in customer success, account management, or renewal management
- Proven ability to manage and grow high-value, multi-product customer relationships
- Strong negotiation skills for complex client discussions
- Analytical capability to assess usage data and identify trends
- Proficiency with CRM systems including Salesforce, Gainsight, Clari, and Gong
- Excellent communication and interpersonal skills
- Self-motivated and detail-oriented with ability to manage multiple priorities
- Willingness to travel up to 20% for higher education clients
Nice to have
- Bachelor's degree in Business, Education, or related field
- Experience in SaaS or education technology industry