$20 – $23 / hour
Listed on CityMD’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages the end-to-end coordination of workers' compensation appointments and referrals within a health network, including scheduling, authorization handling, and communication with payers, employers, and patients. The position suits organized, detail-oriented people comfortable with high-volume phone and email work across multiple systems.
Our summary, not CityMD’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Schedule workers' compensation appointments from multiple referral sources
- Obtain initial and pre-authorizations from payers before scheduling
- Build and maintain patient charts in Athena with current claim and authorization information
- Verify completion of required intake forms and follow up with patients
- Communicate professionally with patients, payers, employers, and clinical staff via phone and email
- Handle extensive computer work using multiple applications simultaneously
- Comply with HIPAA and governmental requirements for PHI handling
- Adhere to call center schedule and quality guidelines
Nice to have
- Bachelor's degree in Public Health, Business, Hospitality Management, or related field
- Patient scheduling experience
- Call center experience
- Workers' compensation management experience
- Experience working with payer contacts
- Bilingual Spanish capability