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Social Media Support Specialist (FC, Weekend Shift, Sunday to Thursday)
ReplitFoster City, CA · Remote · full time
$100,000 – $145,000
Listed on Replit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages customer support across Replit's social media channels and community platforms, addressing technical, billing, and account issues from developers worldwide. It's ideal for someone with deep social media support experience who can work autonomously, maintain brand voice, and help surface customer feedback to internal teams.
Our summary, not Replit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 4+ years of social media support experience across X, LinkedIn, Reddit, and app stores
- Experience with support platforms like Zendesk and Sprout Social
- Experience with payment systems like Stripe and Orb
- Ability to work efficiently in high-volume support environments with productivity metrics
- Strong written communication skills for public-facing interactions
- Comfort working autonomously with ambiguity
- Ability to maintain consistent brand voice across channels
- Understanding of developer communities and technical terminology
Nice to have
- Community management or developer relations experience
- B2B SaaS customer success or support background
- Experience with AI tools like Claude or ChatGPT
- Experience with Replit platform