Listed on Tripadvisor’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A leadership role focused on improving booking conversion rates across Tripadvisor's outsourced operations teams. Suited for someone with experience managing vendor performance, analyzing operational metrics, and driving cross-functional improvements in customer-facing processes.
Our summary, not Tripadvisor’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years in operations, sales/conversion growth, or performance management
- Bachelor's degree in Business, Operations, Economics, or equivalent
- Experience managing outsourced BPO operations
- Expertise in conversion funnel metrics and operational SLAs
- Ability to conduct root-cause analysis and translate data into strategy
- Cross-functional leadership without direct authority
- Customer-first mindset with commercial awareness
Nice to have
- Experience in Travel, e-commerce, or marketplace environments
- Understanding of AI, automation, and Agent Assist capabilities