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Listed on Baidu’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A customer-facing technical role bridging enterprise clients and an AI-powered platform, combining hands-on deployment work with long-term relationship management. This suits someone who enjoys direct customer interaction, can translate between technical and business contexts, and finds satisfaction in helping clients succeed rather than in coding itself.
Our summary, not Baidu’s wording. The full posting is on their site.
Skills this role names
- Amazon Web Services (AWS)
- ETL
- JavaScript
- Jira
- Microsoft Azure
- OAuth
- Python
- REST APIs
- Salesforce
- Simple Object Access Protocol (SOAP)
- Zendesk
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What they ask for
Required
- 3+ years in customer-facing technical role (Customer Success Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or similar)
- Proven track record delivering enterprise software or AI solutions to external clients
- Experience managing multiple projects simultaneously
- Ability to work with both non-technical executives and technical staff
- Familiarity with REST APIs, cloud infrastructure, and databases
- Comfort reading and debugging code and writing simple scripts
- Cloud platform knowledge (AWS, Azure, or GCP)
- Ability to triage technical issues and route appropriately
- Exceptional communication and presentation skills
- Strong empathy and active listening
- Project management and organizational skills
- Problem-solving orientation in ambiguous situations
- Self-starter mindset in fast-paced environments
Nice to have
- Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems
- Background in startup or hyper-growth environment
- Familiarity with enterprise integration patterns (SFTP, ETL, SOAP, OAuth)
- Hands-on experience with AI or GenAI products
- Understanding of AI/ML concepts (LLMs, agents, RAG)