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$167,000 – $199,000
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the design and delivery of training programs that help customer success managers perform better across different customer segments. It suits experienced enablement professionals who can balance hands-on program building with strategic advising to senior leaders.
Our summary, not Intercom’s wording. The full posting is on their site.
What they ask for
Required
- 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement with exposure to scaled and high-touch motions
- Experience designing and delivering training programs in-person and virtually
- Ability to influence senior leaders and navigate ambiguity
- Data-driven approach to tracking enablement effectiveness and business outcomes
- Track record of identifying issues, forming recommendations, and driving decisions
- Project management and cross-functional collaboration skills
Nice to have
- High-growth B2B SaaS company experience
- Familiarity with Salesforce, Gong, and Claude
- Experience working with globally distributed teams
- Comfort in fast-paced and evolving environments