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Listed on Accenture’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This management-level role leads customer service and change management transformations across all customer touchpoints and field operations, from strategy through implementation and adoption. It suits experienced consultants who can design end-to-end service business models incorporating AI, data, and field operations optimization.
Our summary, not Accenture’s wording. The full posting is on their site.
Skills this role names
- Artificial Intelligence (AI)
- Change Management
- Customer Relationship Management (CRM)
- Dynamics
- Generative AI
- Internet of Things (IoT)
- Salesforce
- ServiceNow
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What they ask for
Required
- Management experience (project or team leadership)
- One of: strategy/business/technology consulting; organizational change/HR consulting; digital CX/CRM consulting; customer experience/contact center transformation; or field service management (FSM) implementation/vendor experience