C
$178,000 – $210,000
Listed on CAA’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the establishment and scaling of product operations and support functions for CAA's business-critical platforms, starting with a major financial system serving global users. The ideal candidate is an experienced operator who builds world-class support organizations, defines operational strategy in ambiguous environments, and partners across product and engineering to drive measurable business impact.
Our summary, not CAA’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years of leadership experience in product operations, support, customer success, or related functions
- Proven track record building and scaling operational functions from the ground up
- Leadership experience with enterprise software or business-critical platforms
- Cross-functional leadership across product, engineering, and business teams
- Experience managing global teams and third-party service providers
- Strong data-driven decision-making and use of KPIs to improve operations
- Experience with ticketing systems, support workflows, dashboards, and reporting frameworks
Nice to have
- Experience supporting financial systems, ERP platforms, or mission-critical internal applications
- Background in technology, media, entertainment, or platform-based companies
- Experience building follow-the-sun or global support models
- Familiarity with AI-powered support tools and workflow automation
- Track record translating user feedback into product strategy and roadmap prioritization