Senior Manager, Customer Success Operations
AlphaSenseRemote - United States · Remote · full time · Management
$177,000 – $195,000
Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the operational strategy and execution for customer success at an AI-driven market intelligence platform, managing processes, systems, metrics frameworks, and a senior analyst while serving as the escalation point for CS operations issues. It suits experienced revenue operations leaders who excel at building scalable programs, cross-functional collaboration, and translating customer metrics into business impact.
Our summary, not AlphaSense’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years in revenue operations with customer success focus
- People management experience
- Experience owning or administering CS systems (Salesforce, Gainsight, Clari, Gong, or Tableau)
- Strong project management and program execution skills
- Ability to translate SaaS metrics (NRR, GRR, usage-based KPIs) into strategic narratives
- Excellent communication and cross-functional collaboration skills
- Exceptional organizational skills and attention to detail
Nice to have
- Experience with SQL or data warehouse tools (Snowflake, BigQuery)
- Familiarity with BI platforms like Tableau
- Exposure to pre-sales and application specialist functions