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Senior Manager, Customer Success Operations
AlphaSenseRemote - United States · Remote · full time · Senior
$177,000 – $195,000
Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the operationalization of customer success programs and initiatives at a scale-stage SaaS company, partnering with CS leadership to build repeatable processes, manage strategic metrics, and oversee systems that keep the team effective as it grows. This role suits someone who thrives on translating ambitious programs into durable operations and enjoys solving complex cross-functional problems.
Our summary, not AlphaSense’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 8+ years in a revenue organization focused on customer success productivity
- Prior people management experience
- Experience owning or administering CS systems (Salesforce, Gainsight, Clari, Gong, or Tableau)
- Strong project management with ability to move ambiguous programs to scalable execution
- Proven ability to translate SaaS and CS metrics (NRR, GRR, usage-based KPIs) into strategic narratives
- Excellent communication and stakeholder collaboration skills
- Exceptional organizational skills and attention to detail
Nice to have
- Experience with SQL or data warehouse tools (Snowflake, BigQuery)
- Familiarity with BI platforms like Tableau
- Exposure to pre-sales and application specialist functions