A
Senior Analyst, Customer Success Operations
AlphaSenseRemote - United States · Remote · full time · Senior
$99,000 – $110,000
Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role supports the revenue operations team by bringing customer success expertise to analytics, reporting, and strategic projects that drive efficiency for account managers and customer success managers. It suits someone who wants to bridge operations and customer-facing functions while building dashboards and investigating trends in SaaS metrics.
Our summary, not AlphaSense’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 3 to 5 years of customer operations experience at B2B SaaS or AI company
- Working knowledge of customer success and account management
- Understanding of SaaS metrics including NRR, GRR, renewal rate, and usage-based KPIs
- Proficiency with Salesforce, Gainsight, and forecasting tools
- Ability to work in ambiguity and solve open-ended problems
- Strong cross-functional communication and influence skills
- Exceptional organizational skills and multi-priority management
Nice to have
- Pre-sales or application specialist function exposure
- Experience with SQL, Snowflake, or BigQuery
- Familiarity with BI tools like Tableau