A
Senior Analyst, Customer Success Operations
AlphaSenseRemote - United States · Remote · full time · Senior
$99,000 – $110,000
Listed on AlphaSense’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role applies analytical expertise to customer success operations, building metrics dashboards and supporting cross-functional projects that help account teams and CSMs perform better. It suits people who know how customer success and account management work in practice and enjoy translating operational data into action that revenue leaders can execute.
Our summary, not AlphaSense’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 3 to 5 years of customer operations experience at high-growth B2B SaaS or AI company
- Prior exposure to customer success
- Understanding of SaaS metrics including NRR, GRR, renewal rate, MAU, and DAU
- Comfort with Salesforce, Gainsight, and forecasting tools like Clari or Gong
- Ability to work in ambiguity and solve open-ended problems proactively
- Strong communication and cross-functional influence
- Exceptional organizational skills and multi-priority management
Nice to have
- Experience with pre-sales and application specialist functions
- SQL experience
- Experience with data warehouse tools like Snowflake or BigQuery
- Familiarity with BI platforms like Tableau