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$150,300 – $179,525
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A customer success manager role focused on guiding enterprise clients through AI-powered customer service implementation and adoption, working directly with C-suite and support teams to ensure measurable business outcomes. The role suits experienced account managers or consultants who can navigate complex technical transformations while maintaining strategic client partnerships.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3-5 years in customer-facing customer success, account management, or strategic consulting
- Experience with business process mapping and requirements analysis
- Technical acumen and passion for AI and agent-building
- Ability to communicate complex problems clearly across audiences
- Demonstrated success driving adoption and measurable outcomes for enterprise customers
- Ability to manage multiple customer accounts while delivering impact
Nice to have
- SaaS or consumption-based technology company experience
- Coding knowledge