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Skill

Ticket Triage

Customer Support and Service

Ticket triage is the process of reviewing, categorizing, and prioritizing incoming support or issue tickets based on urgency, impact, and complexity before assigning them to the appropriate team or individual. Customer support agents, IT help desks, and software engineering teams use triage to ensure critical issues are addressed quickly while balancing workload. It is a key operational skill in support and service management roles.

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