Skill

Journey Mapping

Marketing and Social Media

Journey mapping (or customer journey mapping) is a visual tool used in UX design and marketing to illustrate the sequence of steps, touchpoints, and emotions a customer or user experiences when interacting with a product, service, or brand. UX researchers and product teams use it to identify pain points, opportunities for improvement, and moments that matter throughout the customer lifecycle, from awareness to purchase to post-sale support. It helps align cross-functional teams around a shared understanding of the user experience.

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Journey Mapping in the job market

Last checked September 12, 2026

Open roles: 6
Employers: 6
Median pay: —
Disclose pay: —

Open roles requiring Journey Mapping (6)

Director, Marketing- Digital Customer Experience

Gilead Sciences

Full-time · United States - California - Foster City · $226,185 – $292,710

You'll lead digital customer experience strategy for Gilead's HIV prevention portfolio, designing health journeys that remove friction from access through adherence while managing complex cross-functional teams. This role suits an experienced marketing leader with deep pharma compliance knowledge, CX expertise, and the ability to influence senior stakeholders across medical, regulatory, and commercial functions.

Listed on Gilead Sciences’s careers site · Apply there ↗

UX Product Research and Strategy Lead

Citigroup

Full-time · Tampa, FL · $125,600 – $188,400

Lead UX research strategy and vision for Citi's HR technology suite, directing research programs that inform product direction while working closely with senior stakeholders to translate user insights into experience strategy. This role suits experienced UX researchers ready to move into strategic leadership, combining hands-on research execution with organizational influence.

Listed on Citigroup’s careers site · Apply there ↗

Senior Product Designer, Care (Temporary)

The New York Times Company

Contract · New York, NY · $110 – $140 / hour

Design end-to-end conversational experiences for an AI-powered customer support agent at The New York Times, working closely with product, engineering, and operations teams to create coherent flows that blend AI and human support. This role suits experienced product designers with a background in conversation design and customer support systems who want to shape how AI handles subscriber issues like delivery problems and account changes.

Listed on The New York Times Company’s careers site · Apply there ↗

Staff Customer Experience Strategist

Intuit

Full-time · Mountain View, CA · $160,000 – $227,000

This role owns the end-to-end customer experience for Intuit's workforce management platform, working at the intersection of strategy, product, and operations to simplify payroll, HR, and compliance tools as businesses grow. It suits experienced CX or product strategists who can translate customer insights into business cases, influence cross-functional teams, and drive measurable improvements in satisfaction and retention.

Listed on Intuit’s careers site · Apply there ↗

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Product Designer, AI Experience

Omada Health

Full-time · Remote, USA · $152,000 – $218,500

This role shapes how AI assistants and intelligent systems interact with patients and healthcare teams across Omada's platform, blending interaction design, service design, and behavior change expertise. It suits experienced product designers comfortable translating complex AI capabilities into trustworthy, clinically appropriate experiences that feel simple and human-centered.

Listed on Omada Health’s careers site · Apply there ↗

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School of Product Management - Accelerator Mentor

Udacity

Contract · Remote

Mentor industry professionals guiding students through Udacity's product management Nanodegree via weekly virtual sessions, forum support, and community activities. This role suits experienced product managers seeking flexible, part-time work that leverages their expertise while building a professional network.

Listed on Udacity’s careers site · Apply there ↗

Roles that use Journey Mapping

Employers hiring for Journey Mapping

6 in total, most open roles first.

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