$160,000 – $227,000
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role owns the end-to-end customer experience for Intuit's workforce management platform, working at the intersection of strategy, product, and operations to simplify payroll, HR, and compliance tools as businesses grow. It suits experienced CX or product strategists who can translate customer insights into business cases, influence cross-functional teams, and drive measurable improvements in satisfaction and retention.
Our summary, not Intuit’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 6+ years in Customer Experience, Product Management, or Service Strategy in complex SaaS or services
- Deep understanding of customer behavior across business growth stages
- Strong analytical skills to synthesize qualitative and quantitative data
- Ability to influence cross-functional teams without direct authority
- Compelling communication and storytelling ability
Nice to have
- Experience with Payroll, HRIS, HCM, or employer services products
- Familiarity with SMB-to-mid-market growth dynamics
- Experience designing AI and human intelligence service experiences