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Listed on Sprinklr’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads enterprise implementations of Sprinklr's contact center platform, working with complex customers to design solutions and guide adoption. It suits experienced contact center consultants ready to mentor others and act as a technical advisor to enterprise clients.
Our summary, not Sprinklr’s wording. The full posting is on their site.
Skills this role names
- Amazon Connect
- Groovy
- JavaScript
- RingCentral
- Salesforce Service Cloud
- SIP
- TCP/IP
- VoIP Systems
- WebRTC
- Wireshark
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What they ask for
Required
- 5+ years deploying voice and non-voice contact center platforms
- Experience leading complex implementation projects in CCaaS, UCaaS, or CPaaS environments
- Understanding of voice technologies and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC)
- Proficiency in platform configuration, system architecture, and API integrations
- Experience integrating with CRMs like Salesforce Service Cloud
- Strong leadership and client-facing communication skills
- Business proficiency in Korean and English
Nice to have
- Development experience with Groovy, JavaScript, or scripting for integrations
- VoIP troubleshooting experience